MAGAZINE SUBSCRIPTIONS (Print and Digital)
Refund Policy for Homestead Living Print and Digital Subscriptions
Effective Date: March 20th, 2022
Revised Date: April 22, 2024
Thank you for choosing Homestead Living’s print or digital subscription. We strive to provide you with high-quality service and ensure your satisfaction. This Refund Policy outlines the terms and conditions governing refunds for our annual Homesteading Monthly subscription, including the initial purchase and subsequent renewals. Please read this policy carefully before making a purchase.
Initial Purchase Refunds
1.1. Full Refund within 60 Days: If you are not completely satisfied with your subscription, you are eligible for a full refund of the purchase price within 60 days from the date of your initial purchase. To request a refund, please contact our customer support team at hello@homesteadliving.com. We may require proof of purchase for verification purposes.
1.2. Refund Eligibility Criteria: To be eligible for a refund on your subscription, the following conditions must be met:
a) The refund request is made within 60 days of the initial purchase.
b) The subscription has not been previously canceled and refunded.
c) You have not violated our Terms of Service or engaged in any fraudulent activities.
1.3. Refund Processing: Once your refund request is approved, we will process the refund within a reasonable timeframe. The refund will be issued using the original payment method used for the purchase. Please note that, depending on your financial institution, it may take some time for the refunded amount to be reflected in your account.
1.4 Print Delivery Cancellation Requests: If you are not satisfied with your magazine, you may cancel the monthly delivery of our magazine at any time. Reminder: you are only eligible for a refund within the first 60 days of purchasing your annual subscription. *Please note that due to our production timeline, you may still receive an issue of the magazine even after you cancel your subscription. Please submit your delivery cancellation request via email to hello@homesteadliving.com.
1.5 Undelivered Magazines: If your monthly print issue is mailed to the address provided on your order form or as updated on your subscription account and the address is incorrect, or the address is correct but your issue gets lost in the United States Postal mail, we will extend the expiration date of your subscription to account for the non-delivered print issue. Please email us at hello@homesteadliving.com to confirm the address we have on file and to request a subscription extension.
If an issue on our end prevented us from mailing your print issue, we will send you a replacement issue free of charge. Please email us at hello@homesteadliving.com to request a replacement copy.
Note: If the address provided for your subscription has been marked as undeliverable by the United States Postal Service, we will work with you to update your address as best we can. However, we cannot make changes to the USPS address system.
Subscription Renewal Refunds
2.1. Automatic Renewal: The annual subscription for Homestead Living’s monthly subscription service will automatically renew for another year (12 months) unless you choose to cancel it.
2.2. Cancellation within 14 Days: After the subscription renews, you have a 14-day grace period to request a cancellation and receive a refund. To initiate the cancellation process, please contact our customer support team at hello@homesteadliving.com. The refund will be processed according to the terms mentioned in section 1.3.
2.3. Refund Eligibility Criteria: To be eligible for a renewal refund, the following conditions must be met:
a) The cancellation request is made within 14 days of the renewal date.
b) The subscription has not been previously canceled and refunded.
c) You have not violated our Terms of Service or engaged in any fraudulent activities.
2.4. No Pro-rata Refunds: We do not offer pro-rata refunds for the unused portion of your annual subscription after the 14-day grace period has elapsed. Once the grace period expires, you will continue to have access to the service until the end of the renewed subscription term.
Modifications and Updates
Homestead Living reserves the right to modify or update this Refund Policy at any time without prior notice. The revised policy will be effective immediately upon posting on our website or notification to active subscribers. It is your responsibility to review this policy periodically for any changes.
Contact Us
If you have any questions or concerns regarding this Refund Policy or need further assistance, please contact our customer support team at hello@homesteadliving.com.
Thank you for choosing Homestead Living. We appreciate your business and look forward to providing you with a delightful subscription experience.
PRINT MAGAZINE
Refund Policy for any Homestead Living Magazine Product – Single Purchase (Annual Edition 001 – Foundations, Annual Edition 002 – Abundance, Homesteading Guide)
We want our customers to be completely satisfied with their Homestead Living print products. If you are not satisfied with your purchase for any reason, please contact us within 14 days of receiving your publication to request a refund or a replacement copy.
Refunds will be issued for the cost of your print product minus any shipping and handling fees that have already been incurred. Refunds will be processed within 14 days of receiving your request.
Please note that refunds will not be issued for issues that have already been received unless they are damaged or defective. For damaged or defective criteria, please see Damaged and Defective Policy for Homestead Living Print Products.
To request a refund or a replacement issue, please contact our customer service at hello@homesteadliving.com. We will be happy to assist you with your request.
Damaged and Defective Policy for Homestead Living Print Products
We take great care to ensure that our print products are of the highest quality, but sometimes issues can be damaged or defective during printing, packaging, or shipping. If you receive a damaged or defective issue of a print product (Annual Edition 001 – Foundations, Annual Edition 002 – Abundance, or the Homesteading Guide), please contact us within 14 days of receipt to request a replacement.
Definition of “Damaged and Defective”
For the purposes of this policy, “damaged and defective” refers to issues of Homestead Living print products that are:
- Missing pages or have pages that are torn, creased, or otherwise damaged to the extent that they are unreadable or unusable.
- Printed with severe misalignments, ink smudges, or other defects that render the magazine unreadable or unusable.
Please note that minor imperfections, such as small creases or ink smudges that do not affect the readability or usability of the magazine, do not qualify as “damaged and defective” under this policy.
To request a replacement issue, please contact our customer service department at hello@homesteadliving.com and attach at least one (1) image of the damage to your product. Please also include a description of the damage. We will be happy to assist you with your request and we will reply within two business days with our decision to either refund or replace your product.
Thank you for purchasing a Homestead Living print product! We apologize for any inconvenience caused by a damaged or defective issue and will do everything we can to make it right.
BOOK RETURN POLICY
At Homestead Living, we strive to provide you with high quality books that meet your expectations. However, we understand that there may be instances where you need to return a book. This Return Policy outlines the terms and conditions for returning a book purchased from our company.
Return Eligibility:
1.1 Books must be returned within two weeks (14 days) from the date of purchase or delivery, whichever is later.
1.2 Books must be in their original condition, unused, and undamaged.
1.3 Proof of purchase, such as the original receipt or order confirmation, is required for all returns.
1.4 Books that were damaged during transit or have manufacturing defects are eligible for return.
Reasons for Return:
2.1 Change of Mind: If you change your mind about a book, you may return it within the two-week (14 day) return window provided it meets the eligibility criteria mentioned in section 1.
2.2 Damaged or Defective Books: If you receive a book that is damaged during transit or has manufacturing defects, we will gladly accept its return and provide you with a replacement copy or a full refund, as per your preference.
2.3 Incorrect Book Received: If you receive a book that is different from the one you ordered, we will arrange for its return and either provide you with the correct book or issue a full refund, depending on your preference.
2.4 Incomplete Order: If your order is missing a book or contains an incomplete set, please contact our customer support within two weeks (14 days) of delivery, and we will rectify the issue promptly.
Return Process:
3.1 Contact Customer Support: To initiate a return, please contact our customer support team at hello@homesteadliving.com. Provide them with your order details and the reason for the return.
3.2 Return Authorization: Our customer support team will guide you through the return authorization process. They may request additional information or evidence to validate your return request, especially in cases of damaged books or incorrect shipments.
3.3 Packaging: Ensure that the book is securely packaged to prevent any further damage during transit. We recommend using the original packaging if possible.
3.4 Return Shipping: You will be responsible for the shipping costs associated with returning the book, except in cases where the return is due to an error on our part (e.g., incorrect book received, damaged during transit).
3.5 Refund or Replacement: Once we receive the returned book and verify its eligibility, we will process your refund or arrange for a replacement, depending on the reason for return and your preference. Refunds will be issued using the original payment method.
Non-Returnable Items:
4.1 E-books and digital downloads are non-returnable.
4.2 Books that have been marked, personalized, or customized specifically for you cannot be returned unless they are damaged or defective.
Exclusions:
This Return Policy applies only to books purchased directly from Homestead Living. It does not cover books purchased from third-party sellers or retailers. Please refer to their respective return policies for further information.
Please note that this Return Policy is subject to change without prior notice.